Description
This App is meant for leadership to record escalations, complaints and appreciations received from Customers. The key features are given below:
- Add/Edit Escalation or Complaints
- Add/Edit Appreciations
- Add/Edit Mitigation plan and Progress notes
- Add attachments while raising/updating complaints/escalations/appreciations
- View/Save already uploaded attachments.
- Edit status
- BU wise and category wise filters
- Add/Edit Escalation or Complaints
- Add/Edit Appreciations
- Add/Edit Mitigation plan and Progress notes
- Add attachments while raising/updating complaints/escalations/appreciations
- View/Save already uploaded attachments.
- Edit status
- BU wise and category wise filters
Old Versions
- App Name: iRise - Resolve and Appreciate
- Category: Tools
- App Code: com.irissoftware.customerescalation
- Version: 4.2
- Requirement: 6.0 or higher
- File Size : 35.7 MB
- Updated: 2021-03-17